Player Protection Policy

Responsible Gaming
at 365jili

At 365jili, we believe that gaming should always be fun, safe, and within your control. We are committed to providing every Filipino player with the tools, resources, and support needed to keep gambling a healthy form of entertainment — never a problem.

21+ Age Restriction Strictly Enforced Only players aged 21 and above are permitted to register and play on 365jili, in full compliance with PAGCOR regulations.
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Your Safety First

365jili's responsible gaming framework is built around PAGCOR guidelines and the best practices of international player protection standards.

Deposit Limit Controls
Self-Exclusion Tools
Reality Check Reminders
24/7 Support Access

Important Reminder: Gambling is a form of entertainment and should never be seen as a way to earn money or solve financial problems. If you feel that gambling is negatively affecting your life, your relationships, or your finances, please use the tools and resources on this page or contact our support team immediately. Help is always available — walang hiya sa humingi ng tulong.

Gaming That Stays Fun & In Control

365jili is more than just an online casino — we are a platform that genuinely cares about the well-being of every player in our community. From Manila to Cebu, Davao to Quezon City, we serve Filipino players across the country, and with that comes a deep responsibility to ensure that gaming on our platform remains a positive experience.

Responsible gaming at 365jili means giving you full control over how you play. We provide a comprehensive suite of player protection tools that let you set your own limits, take breaks when you need them, and access support without judgment. These tools are available directly from your account dashboard, 24 hours a day, 7 days a week.

We also work closely within the framework established by PAGCOR (Philippine Amusement and Gaming Corporation), the regulatory body that oversees online gaming in the Philippines. Our responsible gaming policies are aligned with PAGCOR's player protection guidelines to ensure that 365jili operates to the highest standards of player safety in the Philippine market.

Remember: gambling should always be a choice made freely, with a clear head, and within a budget you can comfortably afford to lose. The moment it stops feeling like fun, it's time to use our tools or reach out for help.

21+

Minimum age to register and play on 365jili, strictly enforced via KYC verification

24/7

Round-the-clock access to responsible gaming tools and player support channels

0

Tolerance for underage gambling — any account found to belong to a minor is immediately closed

100%

Free access to all self-exclusion and limit-setting tools — no fees, no waiting period

PAGCOR Alignment: 365jili's responsible gaming framework is developed in alignment with PAGCOR's Responsible Gaming Code of Practice, which sets the standard for player protection across all licensed online gaming operators in the Philippines.

Tools to Keep You In the Driver's Seat

Every 365jili account comes with a full set of responsible gaming controls. These tools are yours to use freely — no questions asked, no judgment, no delays.

Deposit Limits

Set a daily, weekly, or monthly cap on how much you can deposit into your 365jili wallet. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period to protect you from impulsive decisions.

Loss Limits

Define the maximum amount you are comfortable losing within a set time period. When your loss limit is reached, your session will be paused automatically. This tool is especially useful for players who want to enjoy 365jili's slots, bingo, and jackpot games without the risk of chasing losses.

Session Time Limits

Set a maximum session duration so that 365jili automatically reminds you — or logs you out — when you have been playing for a specified length of time. Keeping track of time is one of the simplest and most effective responsible gaming habits you can build.

Reality Check Reminders

Enable periodic pop-up notifications during your gaming sessions that display how long you have been playing and how much you have wagered. These gentle reminders help you stay grounded and make conscious decisions about whether to continue playing or take a break.

Cool-Off Period

Take a short break from 365jili without fully closing your account. You can set a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place bets. This is ideal if you feel you need a short pause to reset.

Self-Exclusion

If you feel that you need a longer break or that gambling has become a problem, you can self-exclude from 365jili for a minimum of 6 months, up to a permanent exclusion. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from us.

How to Activate Your Limits

Setting up your responsible gaming tools on 365jili takes less than two minutes. All controls are accessible directly from your account dashboard — no need to contact support unless you prefer to do so.

Our support team is also available 24/7 via live chat if you need help activating any of these tools or if you want to discuss your options with a real person.

Immediate Effect: All limit reductions and self-exclusion requests take effect immediately upon confirmation. You do not need to wait for approval — your protection starts the moment you submit your request.

1
Log In to Your 365jili Account

Visit the 365jili Login page and sign in using your registered email address and password. Make sure you are on the official 365jili platform.

2
Go to Account Settings

Click on your profile icon in the top right corner of the screen and select "Account Settings" from the dropdown menu.

3
Select "Responsible Gaming"

In the Account Settings menu, find and click on the "Responsible Gaming" tab. This is where all your player protection tools are located.

4
Choose and Configure Your Tool

Select the tool you want to activate — deposit limit, loss limit, session timer, cool-off, or self-exclusion — and enter your preferred settings.

5
Confirm Your Selection

Review your settings and click "Confirm." Your chosen limit or restriction will take effect immediately. You will receive a confirmation email at your registered address.

Recognizing Problem Gambling

Problem gambling can affect anyone, regardless of age, income, or background. The first step toward getting help is recognizing the signs. Below are some of the most common indicators that gambling may have moved beyond healthy entertainment.

If you recognize any of these signs in yourself or someone you care about, please do not hesitate to use 365jili's self-exclusion tools or reach out to our support team. You are not alone, and help is always available.

You Are Not Alone: Problem gambling is a recognized condition that responds well to professional support. Seeking help is a sign of strength, not weakness. Many Filipino players have successfully regained control with the right support.

  • Spending more money on gambling than you can afford to lose
  • Borrowing money from family, friends, or loan apps to fund gambling
  • Neglecting bills, rent, or essential expenses like groceries to gamble
  • Selling personal belongings to get money for gambling
  • Chasing losses — continuing to gamble in an attempt to win back money you have lost
  • Hiding gambling expenses or lying about how much you have spent

  • Feeling restless, irritable, or anxious when not gambling
  • Using gambling as a way to escape stress, depression, or personal problems
  • Feeling guilty or ashamed after gambling sessions
  • Repeatedly trying to cut back or stop gambling but being unable to do so
  • Thinking about gambling constantly — planning your next session, reliving past wins
  • Lying to family members or friends about how much time you spend gambling

  • Neglecting family responsibilities, work, or school because of gambling
  • Withdrawing from friends and social activities to spend more time gambling
  • Relationships with family members becoming strained due to gambling behavior
  • Missing important events — birthdays, family gatherings — to gamble instead
  • Colleagues or supervisors noticing a decline in your work performance

  • Losing sleep due to gambling — staying up late to play or worrying about losses
  • Neglecting personal health, hygiene, or meals because of extended gambling sessions
  • Experiencing headaches, fatigue, or stress-related symptoms linked to gambling
  • Increased alcohol or substance use alongside gambling activity

Ask Yourself These Questions

If you answer "yes" to two or more of the following questions, we strongly encourage you to use 365jili's responsible gaming tools or speak with a professional counselor.

01

Have you ever spent more money gambling than you originally planned to, and felt unable to stop even when you wanted to?

02

Have you ever borrowed money, sold items, or used funds meant for essential expenses (rent, food, bills) in order to gamble?

03

Do you find yourself thinking about gambling frequently — planning your next session, replaying past wins, or calculating how to recover losses?

04

Have you tried to cut back or stop gambling but found it difficult or impossible to follow through on that decision?

05

Do you gamble to escape from stress, anxiety, depression, loneliness, or other personal problems rather than purely for entertainment?

06

Have you hidden your gambling activity or lied to family members, friends, or colleagues about how much time or money you spend gambling?

07

Has gambling caused significant problems in your relationships, your work or studies, or your financial situation in the past 12 months?

08

After losing money gambling, do you feel a strong urge to return as soon as possible to try to win it back — even when you know you should stop?

If you answered "yes" to two or more questions: Please consider activating 365jili's self-exclusion or cool-off tools immediately, and reach out to our support team or a professional counseling service. Taking action early makes a significant difference. Remember — there is no shame in asking for help. Maraming Pilipino ang nakakaramdam ng ganito, at may tulong na available para sa inyo.

More Ways We Support You

KYC Age Verification

Every 365jili account undergoes mandatory identity verification to confirm that the player is at least 21 years old. No account can be fully activated without passing our KYC process.

Activity History & Statements

View a full history of your deposits, withdrawals, bets, and session durations at any time from your account dashboard. Transparency about your activity is a key part of responsible gaming.

Marketing Opt-Out

You can opt out of all promotional emails, SMS messages, and push notifications at any time. Players who have self-excluded are automatically removed from all marketing lists immediately.

24/7 Live Chat Support

Our support team is available around the clock via live chat. If you are struggling with your gambling behavior, our trained agents can help you activate protection tools or connect you with professional resources.

Account Closure

If you decide that you no longer wish to use 365jili, you can request permanent account closure at any time. All remaining wallet balance will be returned to your verified payment method (GCash, Maya, BPI, BDO, etc.).

Player Education

365jili provides educational content on how games work, the role of randomness and RTP (Return to Player), and the mathematical reality of gambling — so you can always make informed decisions.

Tips for Playing Smart

The best 365jili players are the ones who play smart. Responsible gaming is not about playing less — it is about playing in a way that keeps the experience enjoyable, sustainable, and within your means. Here are some practical tips that our community swears by.

Whether you enjoy our jackpot games, slots, or bingo rooms, these habits will help you stay in control and make the most of your time on the platform.

Set a Budget Before You Play

Decide how much you are comfortable spending before you open the app. Treat it like a night out — once the budget is gone, the session ends.

Set a Time Limit

Use the session timer tool or simply set an alarm on your phone. Taking regular breaks keeps your mind fresh and your decisions clear.

Never Chase Losses

Losses are part of the game. Trying to win back what you have lost by betting more is one of the most common paths to problem gambling — avoid it.

Play Sober and Rested

Avoid gambling when you are tired, stressed, or under the influence of alcohol. Your best decisions happen when your mind is clear and focused.

Wins Are a Bonus, Not a Goal

Approach every session with the mindset that you are paying for entertainment. Any winnings are a pleasant bonus — not an expected income source.

Talk to Someone You Trust

If gambling is starting to feel like a problem, talk to a trusted family member or friend. Opening up is often the first and most important step toward getting back in control.

Protecting Minors from Gambling

365jili has a strict zero-tolerance policy toward underage gambling. In the Philippines, the legal minimum age for casino-style gambling is 21 years old, as mandated by PAGCOR regulations. We enforce this rigorously through our KYC (Know Your Customer) verification process, which requires all players to submit valid government-issued identification before their account is fully activated.

If we have reason to believe that an account is being used by or on behalf of a minor, we will immediately suspend the account pending investigation. Any funds deposited by an underage player will be returned, and the account will be permanently closed.

We also strongly encourage parents and guardians to take proactive steps to prevent minors from accessing online gambling platforms. Here are some practical measures you can take at home:

  • Use parental control software on shared devices and home networks
  • Keep your 365jili login credentials private and never share them with family members under 21
  • Enable device-level screen time controls and app restrictions on smartphones and tablets
  • Have open conversations with young family members about the risks of gambling
  • Log out of your 365jili account when you are not actively using it
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Strictly 21+ Only

No exceptions. No workarounds. No underage accounts.

Accounts found to belong to players under 21 are permanently closed with no appeal

Using a parent's or guardian's account to gamble is strictly prohibited and constitutes fraud

Any adult who knowingly allows a minor to use their account will have their account permanently suspended

All new accounts must pass government ID verification before any real-money play is permitted

Suspicious accounts are flagged for manual review by our compliance team before activation

Ready to Play the Right Way?

365jili gives you all the tools you need to enjoy online gaming safely and responsibly. Set your limits, play within your means, and enjoy the best casino experience in the Philippines — the smart way.

21+ only  |  PAGCOR Regulated  |  Play Responsibly  |  Tools Available 24/7

Gambling is for entertainment purposes only. Must be 21 years or older to participate. If you or someone you know has a gambling problem, seek help immediately.  |  Responsible Gaming